Frequently asked questions
How much does shipping cost?
Domestic shipping across Australia has a flat rate of $12.95.
International shipping is calculated at flat rates depending on your location:
New Zealand - $19.95
USA - $34.95
Rest of World - $29.95
When will I get my order?
Orders are typically processed within a 2 business days, then shipped.
Estimated delivery times:
- Australia: 3-7 business days
- International: 7-20 business days
Shipping times can vary depending on your location and carrier.
I entered the wrong shipping details, what can I do?
Contact us immediately. If your order hasn’t shipped yet, we’ll do our best to update it.
Can I change or cancel my order?
If you need to update your order (address, size, etc.), please email us as soon as possible at orders@milestonemerchandise.com
Once your order has been processed or shipped, we may not be able to make
changes.
What payment methods do you offer?
Visa, Mastercard, American Express
PayPal
Apple Pay / Google Pay
Afterpay, Zip Pay
Can I pick up my order?
We don't offer in-person collection. All orders are shipped direct to your nominated address.
What is your return policy?
You can view our return policy by clicking the link at the bottom of the site.
Where are your products manufactured?
Our products are manufactured both locally and internationally.
We partner with local manufacturers and producers for all printing and decoration using blank garments sourced both from overseas and domestically.
For more detailed information please view each individual item's product description.
Do you offer any discounts or promotional incentives?
Raygun Threads occasionally runs competitions, promotions, sales and discount offerings. The best way to keep up to date is by signing up to our newsletter.
How do I look after my merchandise?
Individual care information is located in each item's description.